FAQ
Crown Cutie Cosmetics – FAQs 👑✨
Got questions? We’ve got answers! Below are some of the most common questions about our lashes, glue, shipping, and more. If you don’t see your question here, feel free to contact us at CrownCutieStore@gmail.com.
👑 Lashes & Products
Q: Are your lashes reusable?
A: Yes! With proper care, our lashes can be reused up to 20+ times. Be sure to clean them after each wear and store them properly.
Q: What are your lashes made of?
A: Our lashes are made from high-quality, cruelty-free synthetic fibers, designed to look and feel like real mink—without the harm!
Q: Does your lash glue contain latex?
A: No! Our lash glue is latex-free, waterproof, and safe for sensitive eyes.
Q: How do I apply my lashes?
A: It’s easy! Just measure, trim if needed, apply our Crown Cutie Lash Glue, wait for it to get tacky, then place your lashes along your lash line. For a full guide, visit our Lash Guide page!
🚚 Shipping & Orders
Q: Where do you ship?
A: We currently ship nationwide and are working on international shipping—stay tuned!
Q: How long does shipping take?
A: Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days. Processing times are 1-2 days.
Q: What if my order is delayed or lost?
A: If your order is delayed, please allow a few extra days for processing. If your package is lost, contact us at CrownCutieStore@gmail.com, and we’ll help resolve the issue!
📦 Returns & Refunds
Q: Do you accept returns?
A: Due to hygiene reasons, we do not accept returns or exchanges on lashes or glue. However, if you receive a damaged or incorrect item, contact us within 48 hours of delivery for assistance.
Q: What if I receive a defective or wrong item?
A: We’re so sorry! Please email us at CrownCutieStore@gmail.com with your order number and a picture of the item, and we’ll make it right.
💰 Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Apple Pay, and Afterpay (if applicable).
Q: Do you offer wholesale or bulk pricing?
A: Yes! If you’re interested in wholesale or bulk orders, email us at CrownCutieStore@gmail.com for special pricing.
Q: Do you have a rewards or loyalty program?
A: Yes! Join the Crown Club to earn points and get exclusive discounts. (Coming soon!)
❓ Need More Help?
If you have any other questions, reach out to us at CrownCutieStore@gmail.com or DM us on Instagram (@CrownCutieStore). We’re happy to help! 💕